Customer Complaints Form

    The Electricity Control Board (ECB) is a statutory regulatory authority established in 2000 under the Electricity Act 2 of 2000; which has subsequently been repealed by the Electricity Act, 4 of 2007; the latter Act having expanded the ECB mandate and core responsibilities. The core mandate of the ECB is to exercise control over the electricity supply industry with the main responsibility of regulating electricity generation, transmission, distribution, supply, import and export in Namibia through setting tariffs and issuance of licenses. The ECB executes its statutory functions through the Technical Secretariat headed by the Chief Executive Officer.

    The technical Secretariat, headed by the Chief Executive Officer, is responsible for the day-to-day management of the affairs of the ECB and the provision of sound technical advice to the Board on matters relating to the statutory functions of the ECB (licensing, tariffs, quality of supply, dispute resolution, industry restructuring, etc)..


    To be the leading electricity regulator in Africa


    To regulate the Namibian Electricity Supply Industry in a sustainable manner, in the interest of all stakeholders with regard to efficiency, affordability, safety and accessibility.



    We are open, fair, and accountable in all dealings and communications with stakeholders.


    We conduct every task to a standard of excellence and maintain the highest level of competence and efficiency to ensure the satisfaction of all stakeholders (e.g., customers, colleagues, etc.).


    We are honest and uphold ethical values in the execution of our duties.


    We find adaptable solutions for the organisation and industry in line with market trends. 


    We uphold economic, environmental, and social responsibility in our operations and decisions within and beyond the ECB.